In consideration of using On the Spot Cryo LLC wellness services and by filling out and signing the Interest Form during your first visit, you have acknowledged the following:
You have been truthful in disclosing your current health condition, as well as past health-related events, including but not limited to major surgeries, organ transplants, artificial joints, metal screws or implants in your body, heart attacks, strokes, seizures, sudden loss of consciousness, or cancer treatments.
You understand that the wellness services provided by On the Spot LLC, although they may have certain health benefits, have been designed to enhance fitness, appearance, and vitality in generally healthy individuals. You have been advised that all services have contraindications and that you should ONLY use any treatments if you either don’t have the related risks or have discussed these risks with your doctor and obtained their written consent.
You recognize the importance of informing On the Spot Cryo LLC about any new diagnosis, medical treatments or drugs that you are prescribed, as they may compromise effectiveness and/or safety of the wellness services you will be receiving from On the Spot Cryo LLC. You must also inform On the Spot Cryo LLC personnel if you are trying to conceive, are pregnant or breastfeeding, as some treatments may be contraindicated during these periods.
You are aware of the need to postpone your appointments with On the Spot Cryo LLC if you are feeling sick and have symptoms like fever, congestion, cough, shortness of breath, chest pain, dizziness, nausea, rash, or if you get an acute infection of any kind. The On the Spot Cryo LLC cancellation requirements and package expiration dates still apply.
You agree to consult On the Spot Cryo LLC and follow its advice regarding possible temporary suspension of treatments in case of bleeding (including menstruation), burns, cuts, sprains, dislocated joints, or allergy flair-ups.
You commit to promptly following all safety and other behavior- and treatment-related instructions posted through the studio or given to you by On the Spot Cryo LLC staff members.
You accept the responsibility to immediately inform a On the Spot Cryo LLC staff member if you feel discomfort or experience any adverse effects from any treatment that you are undergoing, as they may indicate the need to discontinue the service.
You confirm that you have been explained and understand the administration of the services provided by On the Spot Cryo LLC, including possible adverse reactions, side effects, or complications that may arise from your failure to disclose risks or to follow instructions. Therefore, YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY for engaging in the said services and AGREE TO INDEMNIFY AND HOLD On the Spot Cryo LLC HARMLESS from any health consequences and related costs that may incur due to your use of any of its wellness treatments.
You also acknowledge that no warranty or guarantee of any particular results has been made to you regarding these wellness services. You understand that any result is achieved in combination of not only treatments, but also diet, lifestyle choices and numerous other factors outside On the Spot Cryo LLC’s control.
By signing the Interest Form, you have also accepted the General Terms and Service Conditions that include the following provisions:
On the Spot Cryo LLC requires that clients adhere to ALL policies posted on its website and throughout its wellness center(s). They include but are not limited to access to and use of the facilities, opening hours and conduct, availability of services, packages and memberships, pricing, payments, cancellations, refunds and other aspects of relationship between On the Spot Cryo LLC and its clients.
On the Spot Cryo LLC reserves the right to revoke, edit, augment, or replace the policies applicable to its wellness center(s) as it sees fit.
The version published on the website www.onthespotcryo.com shall always be considered the latest and prevail. It is recommended that clients review the latest information periodically to stay informed.
To use any of On the Spot Cryo LLC wellness services, client must be at least 16 years of age. All clients younger than 18 are required to come to the first scheduled appointment together with a parent or legal guardian who must sign the Interest Form in person on the minor’s behalf.
The wellness services provided by On the Spot Cryo LLC, although they may have certain health benefits, have been designed to enhance fitness, appearance and vitality in generally healthy individuals. For this reason, submission of a health-related questionnaire provided by On the Spot Cryo LLC is mandatory as part of the new client intake process.
It is client’s responsibility to truthfully and fully answer all questions asked by the staff of On the Spot Cryo LLC and to proactively disclose any medical conditions, temporary health problems, undergoing medical treatments, use of prescription medications, trying to conceive, being pregnant or breastfeeding, as they may impose risks of complications, as well as reduce effectiveness of the wellness services.
On the Spot Cryo LLC reserves the right to reject new service requests for any medical, safety or general concerns and to refuse, without a refund, to provide treatments to clients who have not obtained the requested medical clearance or show up for appointments unwell.
No services shall be provided to persons under influence of drugs or alcohol.
On the Spot Cryo LLC reserves the right to change the list of offered services, as well as service packages and membership plans as it sees necessary.
All treatments are subject to availability. On the Spot Cryo LLC does not guarantee that all services will always be available or be uninterrupted. Treatments may be suspended, discontinued or replaced, and On the Spot Cryo LLC shall not be liable if a service becomes unavailable for any reason, at any time or for any period.
On the Spot Cryo LLC respects clients’ preferences but cannot guarantee client’s access to the same therapist or trainer, visit by visit.
On the Spot Cryo LLC reserves the right to close any of its facilities for maintenance, repair, expansion, special events or because of external factors, such us ordinances by authorities, emergencies or weather conditions, without an advance notice.
All packages and memberships are a subject to approval by On the Spot Cryo LLC management.
A package or a membership starts on the date of its purchase, unless otherwise specified (the activation date, if different, should be requested by the client at the time of the purchase). Except for ongoing monthly subscriptions, all fees are payable upfront and are inclusive of the applicable taxes.
All packages and memberships are personal to the client and are non-assignable, non-transferable and non-refundable.
All packages and fixed-term memberships will expire automatically on the date of expiration set up at the date of its purchase. They are subject to the pre-defined number of sessions that can be attended during the validity period. Clients are required to observe the expiration dates of the purchased packages. Any unused sessions are not transferable or refundable and cannot be carried forward.
In case of travel or unforeseen circumstances, clients can apply to temporarily freeze their package or membership, but only if it has a term of 3 months or longer. The total acceptable freeze time is 1 week for 3-month packages, 2 weeks for 6-month packages and 4 weeks for 12-month packages. The minimum freeze period is 1 week. Any freeze request needs to be submitted in person or by e-mail onthespotcryo@gmail.com at least 1 week ahead of the freeze date and will be a subject to approval by On the Spot Cryo LLC management. No package or membership can be frozen in retrospect or for a period that is shorter than a week.
All On the Spot Cryo LLC services must be pre-paid.
The entire amount for a package will be charged upfront, on the day of purchase.
All bookings except for the initial consultation must be pre-paid.
Booking cancellations must be made at least 24 hours in advance. Failure to notify On the Spot Cryo LLC, late notification or showing up past the time of the booking will result in full payment for the session as a cancellation fee or deduction of one session if part of a package.
Gift cards must be presented in the center in order to redeem them for services.
On the Spot Cryo LLC is not responsible for sourcing the gift card number in their sales records should the client fail to present it.
Gift Cards are strictly non-refundable, valid for 12 months from the purchase date, and cannot be redeemed for cash.
On the Spot Cryo LLC reserves the right to refuse, cancel, or hold gift cards for suspected fraud or other violations of gift card policies.
On the Spot Cryo LLC reserves the right to retroactively adjust pricing of its services at any time.
Unless expressly communicated otherwise, any price changes to ongoing memberships will take effect on the next billing cycle upon advance notice communicated through means On the Spot Cryo LLC may deem appropriate, such as email, text, WhatsApp, or other. Unless client cancels the membership upon receipt of such notice, the price change will be deemed accepted.
Clients are fully responsible for maintaining the confidentiality of their accounts, user identification and passwords, and for restricting access to their electronic devices.
On the Spot Cryo LLC does not collect any personal information about individuals except when it is knowingly provided via the client registration form in the account creation process. On the Spot Cryo LLC may use this information to contact clients with important information.
On the Spot Cryo LLC makes every effort to ensure that all online transactions made are secure.
Client’s use of the website and other means of electronic communication with On the Spot Cryo LLC signifies acceptance of the terms and conditions stipulated in this document, including any revised changes.
On the Spot Cryo LLC is neither responsible nor liable for loss or theft of clients’ valuables.
No items belonging to On the Spot Cryo LLC can be removed from the premises.
On the Spot Cryo LLC reserves the right to refuse services, terminate packages without a refund, and to ask clients leave the premises if they damage the property, violate rules, disrespect or harass other clients or staff members or refuse to follow service-related instructions.
Clients agree that no claims will be made against On the Spot Cryo LLC, its owners, management, employees or subsidiaries for any reason and agree to release, indemnify, defend and hold them harmless from and against any claims, losses, damages, expenses, costs, or liabilities which may arise out of or in any way related to presence in On the Spot Cryo LLC locations or receiving On the Spot Cryo LLC services.
